Brand ambassador goes the extra mile

23rd January 2015

Brand ambassador goes the extra mile

One widely held belief in the business realm of brand value is that it is created jointly by, for example, employees of the brand, the products and services it offers and customer relationships and feedback. With this in mind, we at Marchand Petit are always delighted to receive positive comment featuring an employee or office going beyond the call of duty and embodying the role of brand ambassador, as advocate of that elusive brand value.

One such instance of feedback to start 2015 off with a warm glow sings the praises of a member of the Totnes office.  The brand ambassador in question was perceived as, “a wonderful member of the team, fresh, funny, considered and helpful.” Late on a Friday afternoon the staff member mentioned, went the extra mile, determined to find a suitable property to fit the bill. As the testimonial further stated, “In a day and age when we only seem to complain it is good to be able to celebrate somebody's success and determination to provide expert customer experience.” (Alan J. Dawson, January 2015)

We as a local estate agency value the close relationships we work within. You can evaluate, where at the heart of the matter we stand, with a quote from our website, “Our success can be attributed to our honest appraisals…and our ability to build great relationships with sellers, buyers, letting agents and those who rent homes through our agency.”


At Marchand Petit we are working to adapt our business to meet the daily challenges during these challenging times.As a company we are committed to providing an exceptional service as normal, however in light of recent government guidelines we have made the decision to restrict public access to our branches.

To adapt to these new guidelines a number of key workers will continue to work remotely to ensure business will continue as normal by email and phone until further notice. Please call your local branch or department number to speak to a member of our team. Click here for a list of branch numbers. We would like to thank you all for your understanding during these unprecedented times and we will continue to update you.

From all of us at Marchand Petit

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